We have put up this page to list down the frequently asked questions asked by our customers

Sellers

Do I have to make an agreement with justplaceorder.com during signup?

No, There is no agreement with justplaceorder.com for signing up. but, you have to agree to the terms and conditions during your registration

Do I have to pay for making use of justplaceorder.com?

Yes, there is a registration fee of Rs.25000 per year for each shop. After registration, you can add one buyer to your shop and start selling to the buyer. If you want to add more buyers, there is a buyer addition fee of Rs.5000 per buyer. You can make use of trial of 30 days for free of charge and can start selling to a single buyer.

Do I have to make an agreement with justplaceorder.com during signup?

No, There is no agreement with justplaceorder.com for signing up. but, you have to agree to the terms and conditions during your registration

Do I have to pay for making use of justplaceorder.com?

Yes, there is a registration fee of Rs.25000 per year for each shop. After registration, you can add one buyer to your shop and start selling to the buyer. If you want to add more buyers, there is a buyer addition fee of Rs.5000 per buyer. You can make use of trial of 30 days for free of charge and can start selling to a single buyer.

How many buyers can i add to my account?

No, there is no limit for the number of buyers to your shop

What is a group id?

Group id refers to a unique identification value provided for each entity, group in justplaceorder.com. Every seller and buyer has their unique group id. All the users will be bound to a group using a groupid

How can I add a new buyer?

Seller has features to manage the buyers. Seller will be able to add, modify, disable a group anytime. While adding a buyer, you will have to enter the corporate information of the buyer and create a buyer. Once you create a buyer, an email will be sent to the buyer with credentials to log-in. It is recommended to verify the information provided by the buyer to ensure their identity using PAN, TIN, ID proofs and address proof

What is "Do you need to setup your own inventory" in Registration page?

We have two types of sellers.

Inventory based seller:

Seller will be requiring an inventory to manage all their products, quantities, prices upon selling. Seller will be able to view the available quantities of items present in the inventory. To simply say, the quanities of your products are maintained in the system. This is recommended for better management. There is no additional charges

Catalog base seller:

Seller will not require an inventory to store the items. Seller will be able to deliver goods based upon the order. There is no quantity for items maintained in our platform

How many items and categories can be maintained in the shop?

You can add any number of categories and items in your shop

How can i receive my payments from my buyers?

Buyers can pay for their orders using our third party payment gateway. All major debit, credit cards, netbanking options are available to pay to the customer. The payment will be processed to your bank account within 3-5 days from the date of payment by your buyer.

Do i have any roles other than seller and buyer in your system?

Distributor/Seller is the only role for selling products. but, we have multiple roles for buyers

How can i configure the product prices? Can i set the price any time for any product?

yes, absolutely. You can change the prices of the products anytime and publish them for the buyers to place orders with the updated price. You also have fine control over product prices for every buyer individually

Buyers

How can i register individually to justplaceorder.com?

No, you can't register with us directly without any seller's adding you. we will soon enhance our system to allow buyers to register themselves directly.

What is the annual price that buyer has to pay annually?

There is no charge for buying products in our site. You can enjoy all the services for free of charge while placing orders with your sellers

Can i associate with two or more sellers?

yes, you can buy for two or more sellers. but, you will need a unique ID (group ID) from each seller to place orders to them.

Can i place an order for the current date?

No, you can place an order to deliver on next date only. This is to ensure that sellers are able to acknowledge and deliver products on time

How many items can i place in an order?

You can place any number of items in an order. But, your seller will be able to control the minimum number of items or order cost for which the buyer can buy to make the delivery without losses. The buyer's order needs to comply with it for successful order placement

Do i have any acknowledgement from seller after order placement?

Yes, we have a process of acknowledging your order to confirm that the order can be delivered on time. It is left to seller to acknowledge or reject your order.

Do i have any option of withdrawing an order?

Yes, you have an option of withdrawing your order before the seller acknowledges it. After that, the only option is buyer can contact the seller directly to take it further to withdrawal / cancellation of order

How can i make payment?

You will be notified for payments of the order that is delivered. you can make your payment through our thirdparty payment gateway which supports all major debit, credit cards and netbanking

What are the various user roles provided for buyers?

There are so many roles for buyers.

Initiator

This role will be able to initiate order without knowing the rates of the products. when initiator intiates an order, there is a need for an approval from his approver. Once approver approves the order, then the order is placed to the seller.

Approver

This role will be able to see the prices of all products of the seller. He has authority to approve the orders initiated by his initiators (reportees)

Super initator

This role will be able to see the prices of all products of the seller. He takes the role of approver as well as placing the order. He can self-approve his order and place it to the seller

Group Admin

Administrator role for a buyer. He will able to perform all the activities need for buyer. This role is highly recommended for placing orders to seller. The other roles have been provided for convenience

How can i complaint on any order delivery or seller services?

You can send an email describing your problem along with order id to complaints@justplaceorder.com. justplaceorder.com will try to ensure that the products / services are provided to buyers properly.

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